Quality Assurance Lead Consultant
Core
Own end-to-end quality strategy for large, multi-stream Salesforce and AWS Connect programs, serving as the quality gatekeeper across functional, SIT, E2E, UAT, regression, performance, and go-live activities.
Role type
Senior, hands-on IC QA Lead Consultant
Builds
Intelligent customer experience solutions using Salesforce multi-cloud (Sales, Service, Experience Cloud) and AWS Connect (IVR, telephony, GenAI/Agentic AI features)
Domain
Enterprise SaaS / Contact Center / Generative AI
Deliverable
production ML models | product features
Required skills
QA program management, test strategy definition, team leadership (5+ members), hands-on test design & execution, defect lifecycle governance, performance/load testing, API testing, GenAI tool utilization, CI/CD pipeline awareness, stakeholder reporting
Preferred skills
Contact Center and ITSM domain expertise
Technologies
Salesforce (Service Cloud Voice, Experience Cloud, Field Service), AWS Connect, Jira/Xray, Azure DevOps, Postman, REST Assured, Confluence, Slack, Microsoft Teams
Responsibilities
Define and stand up QA programs from scratch; lead and mentor QA teams while contributing hands-on; manage defect governance and quality KPIs; coordinate environment and release strategies; lead go-live readiness assessments; validate GenAI/Agentic AI features; facilitate UAT with business stakeholders; produce quality metrics reports.
Seniority
Senior, hands-on IC
