Senior Manager - Service Engineer, Energy Storage
Core
Lead and scale the Service Engineering department for Battery Energy Storage Systems (BESS), transitioning the team from hands-on support to a structured organization that bridges field operations and core engineering.
Role type
Senior Manager, Field Service Engineering & Technical Operations
Builds
Structured Tier-2/Tier-3 support frameworks, O&M handoff protocols, and root-cause engineering solutions for BESS assets.
Domain
Energy Storage / Battery Systems / Power Electronics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and scaling, SLA and escalation threshold definition, complex system failure analysis (electrical, thermal, controls, software, PCS), translating field data into product requirements, enterprise service documentation development, deep knowledge of BESS architecture (EMS, BMS, PCS, protection systems, thermal controls), experience with structured escalation models.
Preferred skills
Experience scaling service engineering in fast-paced startup environments.
Technologies
EMS, BMS, PCS, protection systems, thermal controls
Responsibilities
Recruit and mentor a multi-tiered team of Service Engineers; Define SLAs and handoff criteria between O&M, Service Engineering, and Product/R&D; Lead complex technical investigations across electrical, thermal, controls, software, and power conversion systems; Translate field telemetry and failure data into actionable product requirements; Oversee development of enterprise service documentation, decision trees, and upskilling programs.
Seniority
Senior, hands-on IC with management responsibilities