Front Office Staff
Core
Handle visitor inquiries, direct patients to relevant staff, maintain front desk organization, support patient registration and payments, and manage complaints in a hospital setting.
Role type
Front office staff (receptionist)
Builds
Patient registration and payment processing workflows
Domain
Healthcare / Hospital administration
Deliverable
product features
Required skills
Customer service, front office management software, Microsoft Office Suite (Excel, Word), multitasking in fast-paced environments
Preferred skills
Empathy, professionalism, troubleshooting emergencies