Product Support Specialist, Education Team (Full time, 1-year contract)
Core
Technical support specialist enabling school systems and government partners to onboard Canva Education via SSO, domain verification, and identity integration.
Role type
Senior IC technical support specialist (education sector)
Builds
Secure onboarding workflows for schools and state education departments
Domain
Education technology + Identity & Access Management (IAM)
Deliverable
client delivery
Required skills
SSO/SAML/OAuth configuration, Google Workspace administration, Microsoft 365/Entra ID administration, domain verification, directory sync troubleshooting, technical account provisioning
Preferred skills
Experience supporting schools or government systems, ability to explain technical concepts to non-technical stakeholders, creating localized setup guides
Technologies
Google Workspace, Microsoft 365, Entra ID, SAML, OAuth
Responsibilities
Guide school systems through SSO setup and account provisioning; Troubleshoot authentication and directory-sync issues end-to-end; Act as technical point of contact for state partnership rollouts; Diagnose onboarding blockers with school IT admins; Create localized setup guides and self-serve resources; Track support issues and feedback patterns to reduce friction; Support training for administrators and master trainers
Seniority
Mid-Senior, hands-on IC
