ServiceNow Senior Consultant
Core
Manage end-to-end ServiceNow projects for clients, gathering requirements, designing, implementing, and maintaining applications while ensuring best practices.
Role type
Senior IC ServiceNow Consultant
Builds
ServiceNow applications (ITSM, ITOM, HRSD, SPM, CSM, SecOps, GRC)
Domain
IT Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow module expertise, requirements gathering, documentation, Agile/Scrum facilitation, client advisory, project tracking
Preferred skills
ITIL processes, ServiceNow CIS certification
Technologies
ServiceNow, Agile/Scrum, Kanban
Responsibilities
Facilitate workshops to gather business requirements, develop and maintain configuration documentation, provide expert advice on upgrades and maintenance, act as Scrum Master, track sprint progress
Seniority
Senior, hands-on IC
