Contact Centre Officer - Superannuation and Financial Services
Core
Contact Centre Officer handling member enquiries, outbound campaigns, and agent support for superannuation and financial services.
Role type
Contact Centre Officer (Financial Services)
Builds
Member support services and operational efficiency for superannuation funds
Domain
Financial Services / Superannuation
Deliverable
client delivery
Required skills
Customer service, conflict resolution, problem-solving, regulatory compliance, data entry, multitasking, telephone communication, campaign management, UAT testing
Preferred skills
RG 146 complaint handling, superannuation industry knowledge, advanced Excel/Word/Outlook skills
Responsibilities
Answer and respond to general advice enquiries, conduct proactive outbound customer contact, support agents with escalations, maintain member details, achieve KPIs and SLAs, participate in UAT testing for campaigns, ensure regulatory compliance
Seniority
Individual Contributor