On Site Airline Support Specialist - QantasLink
Core
On-site liaison supporting an airline client by managing crew logistics, reservations, and ground transportation arrangements.
Role type
Operations support specialist (travel/airline)
Builds
Crew accommodation and ground transport solutions for airline partners
Domain
Travel industry / Airline operations
Deliverable
product features
Required skills
Reservation systems (ACES, GDS), Hotel management, Ground transportation coordination, Vendor negotiation, Irregular Operations (IROP) handling, Data entry
Preferred skills
Airline industry experience, Crew scheduling knowledge, Hotel reservation systems
Technologies
ACES, Hotel Express, DPAX, IHRS, Excel, Outlook, Teams
Responsibilities
Transmit monthly and daily schedules to hotels and transport suppliers, Interrogate crew management systems for reservations, Verify crew hotel details and chase delayed transport, Negotiate with vendors for best outcomes, Resolve client disagreements professionally, Adapt to changing airline schedules and unforeseen situations
Seniority
Junior, individual contributor