Service Coordinator
Core
Coordinate staff rostering, manage high-volume client inquiries, and support NDIS/aged care program delivery and compliance.
Role type
operational service coordinator
Builds
staff schedules, client support workflows, and care program operations
Domain
aged and disability care
Deliverable
client delivery
Required skills
rostering and scheduling, triaging inbound communications, NDIS and aged care program coordination, budget review, compliance management, office administration, record management
Preferred skills
fast-paced environment adaptability, independent work, quick learning of business systems
Technologies
Google Docs, Microsoft Office, Excel
Responsibilities
Build relationships with clients and families; coordinate staff rostering and scheduling; triage and action inbound calls and emails; assist with NDIS and aged care program coordination; coordinate client-related services and resources; contribute to office operations and record management
