Service Advisor
Core
First point of contact for customers, managing workshop bookings, vehicle check-ins, and coordinating with technicians to ensure smooth workshop operations.
Role type
Service Advisor
Builds
Workshop operations and customer service experience
Domain
Automotive repair and maintenance
Required skills
Customer service, communication, phone etiquette, email management, scheduling, liaison with technicians, paperwork preparation, problem-solving, adaptability, attention to detail, teamwork, reliability
Preferred skills
Hospitality, retail, reception, administration, banking, real estate, call centre experience
Technologies
None stated
Responsibilities
Greeting customers and checking vehicles into the workshop, answering incoming phone calls and customer enquiries, managing emails, texts and workshop bookings, providing customers with updates on their vehicles, liaising with technicians, parts staff and management, preparing job cards and workshop paperwork, following up outstanding jobs and customer requests, helping ensure the workshop operates smoothly and efficiently
Seniority
Entry-level, no experience required