Customer Care Coordinator- Casual- QLD region
Core
Coordinate customer interactions, schedule audiologist appointments, guide customers on hearing devices, and perform minor hearing aid repairs.
Role type
Customer Care Coordinator (Casual)
Builds
Hearing assessment appointments and customer support for hearing aid users
Domain
Healthcare / Hearing Aid Retail
Deliverable
client delivery
Required skills
Customer service, appointment scheduling, product knowledge, minor hearing aid repair, marketing support, CRM navigation
Preferred skills
Retail or allied health experience, marketing and sales experience
Responsibilities
Engage with customers via phone, email, and in-person; schedule hearing assessments; guide customers through hearing devices; resolve customer concerns; contribute to local marketing efforts; perform minor hearing aid repairs
Seniority
Entry to Mid-level, Casual
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