Sr. IT Operations Engineer
Core
Develop and improve internal IT operations, Tier 2 support, employee onboarding/offboarding, workflow automation, and identity/access management to support organizational technology needs.
Role type
Senior IT Operations Engineer (Tier 2 Support & IAM)
Builds
Scalable employee technology solutions, automated provisioning workflows, and secure access control systems.
Domain
Enterprise IT Operations, Identity & Access Management (IAM), Network Security
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Tier 2 technical support, IT operations management, employee lifecycle process design, workflow automation, network administration, identity lifecycle management, access control design, system integration, vendor management, project prioritization
Preferred skills
IAM/SSO administration, Microsoft Entra ID/Active Directory, NAC (802.1X/RADIUS/TACACS+), self-service tool development, API integration, AI-enabled workflow solutions, ITSM certifications
Technologies
Jira, Microsoft Entra ID, Active Directory, NAC, 802.1X, RADIUS, TACACS+, SSO, Zero Trust frameworks
Responsibilities
Manage daily Tier 2 support tickets and escalate complex issues; Design and improve onboarding/offboarding processes; Implement automation for account provisioning and workflows; Enhance the employee-facing IT Hub; Administer SSO, authentication, and role-based access controls; Support network access technologies (NAC, segmentation); Lead system integration and modernization projects; Manage vendor relationships and service delivery.
Seniority
Senior, hands-on IC