NAB Fraud Analyst (24/7 Rotating Rosters)
Core
Customer-centric analyst investigating fraudulent transactions for cards and merchants via outbound calls and system analysis.
Role type
Fraud Analyst (Call Center)
Builds
Fraud prevention decisions for NAB Cards and Merchants
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Outbound calling, customer service, transaction analysis, policy compliance, attention to detail
Preferred skills
Financial services experience, fraud or disputes experience
Responsibilities
Make outbound calls to customers to determine transaction fraud, analyze flagged fraudulent transactions, comply with policies and procedures
Seniority
Individual Contributor
