SAP ESM Consultant
Core
Lead discovery workshops, design end-to-end SAP Service Cloud V2 and ESM solutions, and configure workflows and business rules for customer service and enterprise service management.
Role type
Senior SAP Service Cloud V2 / ESM Consultant
Builds
Customer service and enterprise service management solutions
Domain
Enterprise Service Management (ESM) / Customer Service
Required skills
SAP Service Cloud V2 configuration, solution design, workshop facilitation, case management, service request management, workflow automation, SAP S/4HANA integration
Preferred skills
SAP Service Cloud V2 certification, SAP CX implementation, utilities/field service/asset-intensive industry experience, Agile delivery
Technologies
SAP Service Cloud V2, SAP ESM, SAP S/4HANA
Responsibilities
Lead discovery workshops and requirements gathering, design end-to-end solutions, configure workflows and business rules, produce functional specifications, support testing and deployment, provide guidance to stakeholders
Seniority
Senior, hands-on IC
