Front Office Supervisor - Crown Sydney
Core
Oversee daily Front Office operations and deliver exceptional guest experiences in a luxury integrated resort.
Role type
Front Office Supervisor
Builds
Front Office operations and guest journey
Domain
Luxury hospitality / Integrated resort
Deliverable
product features
Required skills
Team leadership, Service recovery, Opera Cloud PMS, Operational efficiency, Guest experience management, Staff development
Responsibilities
Leading and supporting the Front Office team, Driving smooth and efficient Front Office operations, Acting as the first point of escalation for guest concerns, Monitoring room inventory and availability, Conducting daily team briefings, Coaching and mentoring team members, Collaborating with Sales, Reservations, Housekeeping and Hotel Operations teams
Seniority
Mid-level, hands-on IC