Customer Support Manager - Carine Parkside Care Community
Core
Lead customer experience and administration for a 145-bed aged care community, guiding prospective residents and families through admissions and transitions.
Role type
Customer Support Manager
Builds
Aged care community services and resident admission processes
Domain
Aged care / Healthcare
Deliverable
client delivery
Required skills
Customer-facing leadership, team coaching, relationship building, process oversight, occupancy management, empathetic communication, administrative management
Preferred skills
Experience in aged care, healthcare, retirement living, or hospitality
Technologies
Common business systems
Responsibilities
Welcome and guide prospective residents and families through enquiries, tours, and admissions; Lead, coach, and support the administration and reception team; Build trusted relationships with residents, families, referrers, and community partners; Oversee day-to-day customer service and administration processes; Support occupancy and admissions activities; Manage sensitive conversations with empathy and professionalism
Seniority
Mid-level, hands-on IC
