Senior Business Systems Specialist – CRM
Core
Senior Business Systems Specialist designing, configuring, and implementing Microsoft Dynamics 365 CRM solutions to support business change initiatives and improve services.
Role type
Senior IC Business Systems Specialist (CRM)
Builds
Dynamics 365 CRM solutions (Sales, Customer Service, Marketing, Contact Centre), automation, integrations, and dashboards
Domain
Government / Public Sector (Bureau) + Microsoft Dynamics 365
Required skills
Dynamics 365 configuration, CRM data models, security roles, business process flows, API integrations, Azure services, solution design, project estimation, Agile delivery
Preferred skills
Power BI reporting, customer experience (CX) frameworks, Microsoft Dynamics 365 certifications
Technologies
Microsoft Dynamics 365, Microsoft 365, Azure, Jira, Microsoft Copilot
Responsibilities
Design and configure Dynamics 365 modules; develop and implement CRM solutions; integrate with non-Microsoft systems; create dashboards and reporting; estimate and plan project initiatives; provide technical leadership and consulting; transfer knowledge to staff
Seniority
Senior, hands-on IC