Dispute Assessment Officer
Core
Conduct intake assessments, analyze disputes, and facilitate resolution between parties using impartial mediation and assisted settlement processes.
Role type
Dispute resolution officer (mediation/facilitation)
Builds
Resolved disputes and mutually acceptable outcomes for Victorian community members and businesses
Domain
Public sector / Alternative Dispute Resolution (ADR)
Deliverable
client delivery
Required skills
dispute assessment, case management, mediation techniques, facilitation, sound judgement, correspondence administration
Preferred skills
National Mediator Accreditation, high-volume case management experience, third-party referrals
Responsibilities
Undertake assessment and analysis of disputes, provide advice on resolution options, organize mediation conferences, administer case files, support staff training
Seniority
Mid-level, operational IC