Administrator
Core
Process and peer review superannuation administration items including payments, communications, and account maintenance for clients/members.
Role type
Superannuation Administrator
Builds
Client superannuation accounts and payment processing
Domain
Financial Services / Superannuation
Required skills
superannuation administration, defined benefits processing, SLA management, legislative compliance (AML, SIS), complaint handling, procedural documentation, productivity improvement
Preferred skills
pensioner membership establishment, project work, process optimization
Technologies
Microsoft Word, Microsoft Excel
Responsibilities
Process defined benefits and related activities within SLAs, conduct daily work queue sweeps, escalate IT or cross-area issues, advise on service standard risks, reduce rework rates, action formal complaints, comply with legislative obligations, suggest productivity improvements, ensure accurate reporting of statistics.
Seniority
Mid-level, hands-on IC