Senior Advisor Customer Insights
Core
Drive informed decision-making by delivering customer insights, analytics, and reporting to improve access to spatial land information services.
Role type
Senior Advisor Customer Insights (Strategy & Operations)
Builds
Customer-centric spatial data products, services, and NSW POINT platform enhancements
Domain
Government / Spatial Land Information / Customer Experience
Deliverable
dashboards & analysis
Required skills
Customer insights, analytics, reporting, stakeholder engagement, project support, business development, program promotion, best practice standards for spatial data
Preferred skills
Team leadership, adaptability, problem-solving
Technologies
NSW POINT
Responsibilities
Deliver customer insights and analytics to drive decision-making; champion a customer-first approach; collaborate across the product lifecycle; support stakeholder engagement and build relationships; coordinate outreach initiatives and communication campaigns; promote Spatial Services programs; identify business development opportunities; contribute to NSW POINT delivery and enhancement.
Seniority
Senior, hands-on IC with leadership experience
