Service Desk Analyst (Technical Support Administrator)

Canberra, Australian Capital TerritoryFull-time$96k–$120k2026-11-06 → 2026-11-11

Security clearance required

Core

Level 2 Service Desk Analyst resolving escalated IT incidents and administering storage technologies in complex, multi-vendor environments.

Role type

Senior IC Technical Support Administrator

Builds

Secure, resilient, and innovative technology services for Defence enterprise and warfighting capabilities

Domain

Defence / National Security / IT Operations

Required skills

Storage administration (SAN/NAS), Networking (routing/switching), OS troubleshooting (Windows/Unix/Linux), Incident resolution, Shift work adaptability

Preferred skills

Problem-solving, Continuous learning, Collaboration

Technologies

SAN, NAS, Hyper-converged infrastructure, DevSecOps, Hybrid cloud, AI

Responsibilities

Accept and resolve escalated tickets from Level 1, Monitor and administer storage technologies, Monitor storage fabric and networking, Resolve application and OS incidents, Participate in 24/7 shift work

Seniority

Mid-level, hands-on IC

About Leidos

Leidos is seeking **Senior Cloud Systems Owners** to join the Air Traffic Business Area within the Homeland Sector, supporting the development of next-generation flight service and air traffic systems. This work aligns with the FAA's broader initiative to modernize legacy flight service capabilities, replacing aging infrastructure with scalable, cloud-based platforms designed to improve safety and operational efficiency—particularly in remote and high-dependency aviation environments. These efforts focus on delivering mission-critical, future-ready solutions that provide safety-critical flight