Intake Case Worker
Core
Conduct holistic assessments, provide brief trauma-informed interventions, and coordinate short-term case support for individuals and families experiencing hardship and housing instability.
Role type
Intake Case Worker (Community Services)
Builds
Short-term case coordination and referral pathways to long-term supports
Domain
Social Services / Community Support / Housing
Deliverable
client delivery
Required skills
Trauma-informed practice, culturally safe service delivery, case management, risk assessment, data recording, legislative knowledge, multi-modal service delivery (phone/in-person/outreach)
Preferred skills
Proficiency in a language other than English, knowledge of ACT service system, familiarity with SAMIS/SHIP systems
Responsibilities
Conduct holistic assessments using the ACT Shared Practice Framework; Provide brief, goal-oriented interventions such as safety planning and crisis support; Refer clients to appropriate long-term supports and maintain active follow-up; Record assessments and client data accurately in systems such as SAMIS or SHIP; Deliver intake services via phone, in-office, and outreach locations; Work collaboratively with Aboriginal Community Controlled Organisations (ACCOs), government agencies, and other community services.
Seniority
Entry to Mid-level, hands-on IC