Senior Client Delivery Manager - Revenue Cycle (REMOTE)
Core
Senior client-facing operational advisor managing high-complexity healthcare revenue cycle accounts, translating data into strategic insights to improve cash flow and reduce denials.
Role type
Senior Client Delivery Manager (Healthcare Revenue Cycle)
Builds
Operational alignment, performance consulting, and issue resolution for hospital and health system accounts
Domain
Healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
Strategic operational advisory, complex issue analysis, root cause analysis, executive communication, data interpretation, change management, cross-functional leadership, mentorship, enterprise-level improvement identification
Preferred skills
Healthcare administration background, business degree, experience with Veterans Administration or Medicaid claims
Technologies
E360 RCM platform, proprietary algorithms
Responsibilities
Lead operational delivery for high-complexity client accounts; Serve as strategic operational advisor to client executives; Translate complex operational data into executive-ready insights; Develop forward-looking operational strategies; Proactively identify systemic issues and optimization opportunities; Guide clients through complex operational changes; Own complex issue analysis and resolution strategy; Lead advanced root cause analysis efforts; Frame escalations with clear articulation of risk and impact; Partner with Client Delivery Director on high-risk issues; Monitor performance trends and assess remediation effectiveness; Lead director-level operational reviews; Develop and deliver insight-driven presentations; Establish credibility with senior client stakeholders; Advocate for client needs while balancing enterprise standards; Provide informal guidance and mentorship to team members; Act as subject matter expert for complex workflows; Contribute to Client Delivery framework evolution; Identify recurring themes for enterprise improvements; Share insights and best practices; Support onboarding and training initiatives; Partner on process optimization and change management
Seniority
Senior, hands-on IC with strategic advisory scope