Senior Product Manager, AI Innovations - Agent Assist
Core
Lead the ideation, development, and launch of AI-powered, real-time assistance functionalities for contact center agents.
Role type
Senior Product Manager (AI/ML)
Builds
AI-driven Agent Assist product portfolio for cloud contact center software
Domain
Contact Center / Enterprise AI / SaaS
Deliverable
product features
Required skills
SaaS product management, Contact Center industry expertise, AI/ML product development, LLM deployment management, strategic roadmap definition, cross-functional collaboration, data-driven decision making, client advocacy
Preferred skills
MBA, experience in high-growth startups and enterprise organizations
Technologies
LLMs, machine learning, cloud contact center platforms
Responsibilities
Define product roadmap and strategic direction for AI innovations, oversee end-to-end product lifecycle from concept to launch, partner with Engineering and Data Science to optimize AI/ML parameters, collaborate with clients and GTM teams for beta testing and feedback, evaluate product performance and prioritize resource allocation using KPIs
Seniority
Senior, hands-on IC