Senior Manager, Engineering - AI Agents
Core
Lead the development and delivery of Five9's AI Agent software platform for autonomous self-service agents in customer support, sales, and services.
Role type
Senior Manager, Engineering - AI Agents
Builds
Scalable, reliable, production-grade AI-powered systems for real-time customer conversations
Domain
Contact center software / GenAI / LLM-based systems
Deliverable
production ML models | product features
Required skills
Team leadership, hiring and growing engineering teams, software architecture, distributed systems, GenAI/LLM systems, AI-assisted development tools, SaaS development, incident response, SLO/SLI definition
Preferred skills
Building AI Agent platforms for CX (voicebots, chatbots), Java/JVM backend systems, microservices architectures, GCP, observability practices
Technologies
Java, JVM, REST, gRPC, LLMs, RAG, GCP
Responsibilities
Hire and develop a team of 4-8 engineers, lead engineering initiatives and product roadmap, perform code reviews and guide technical decisions, ensure system scalability and reliability, collaborate with Product and SRE teams, adopt AI-assisted development tools
Seniority
Senior, hands-on management