Analista de Suporte Técnico Jr.
Core
Provide technical support to ISP clients via chat, phone, and tickets, ensuring the functionality of exclusive software tools and assisting with authentication and process resolution.
Role type
Junior technical support analyst (ISP software)
Builds
ISP management software tools and authentication services
Domain
Internet Service Provider (ISP) technology and network management
Deliverable
client delivery
Required skills
Linux (Ubuntu), PostgreSQL, network knowledge, authentication processes, log investigation, database queries (SELECT, UPDATE, DELETE, INSERT), index creation
Preferred skills
Zabbix, Grafana, Jenkins, GitLab, FreeRADIUS, network device configuration (Huawei, Mikrotik, Cisco, Juniper), ISP industry experience
Responsibilities
Answer client queries via chat, phone, and tickets; troubleshoot software tool functionality; assist with authentication and access control issues; perform basic database maintenance and log analysis; support network-related incidents.
Seniority
Junior, hands-on IC
