Queue Facilitation Agents
Core
Facilitate passenger queues to enter secure areas at Adelaide Airport, ensuring timely, efficient, and safe movement to security screening.
Role type
Customer service agent (airport security queue)
Builds
Passenger flow to security screening
Domain
Aviation / Airport operations
Deliverable
physical/clinical work
Required skills
Customer service, safety compliance, incident reporting, team collaboration, pressure management, communication, adaptability, self-management
Responsibilities
Direct passengers to correct queues and areas, ensure OH&S compliance, report incidents, follow SOPs, maintain positive company image, coordinate team efforts for timely passenger movement
Seniority
Entry-level / Generalist