Enterprise Architect - Customer & Growth
Core
Own the business and technology architecture for customer acquisition, onboarding, purchasing, and support across digital, physical, and assisted-service channels to improve customer growth, conversion, and service quality.
Role type
Senior Enterprise Architect (Customer & Growth)
Builds
Multi-year roadmaps for customer journeys, CRM, commerce, and omnichannel capabilities aligned with organizational strategy.
Domain
Logistics / Postal / Retail / Omnichannel Commerce
Required skills
Enterprise architecture, business architecture, customer value streams, capability modelling, operating model design, strategic trade-offs, CRM, omnichannel strategy, data platform strategy, AI application, stakeholder influence
Preferred skills
Experience in postal, logistics, retail, financial services, or telecommunications; Salesforce or Adobe Experience Cloud familiarity; mentoring architects
Technologies
Salesforce, Adobe Experience Cloud, CRM platforms, Customer Data Platforms, AI tools
Responsibilities
Define target-state architecture and multi-year roadmaps; frame strategic options for major investments; shape CRM, identity, consent, and personalisation capabilities; align investments with enterprise architecture principles; lead virtual architecture community; champion responsible AI use
Seniority
Senior, hands-on IC with strategic influence
