Senior Support Engineer - Azure Virtual Desktop
Core
Provide 2nd & 3rd level technical support for Azure Virtual Desktop (AVD), RDS, and VDI services, managing environments, troubleshooting, and driving improvements.
Role type
Senior Support Engineer (Azure Virtual Desktop)
Builds
AVD environments, host pools, session hosts, workspaces, application groups
Domain
Cloud Infrastructure / Virtual Desktop Infrastructure
Deliverable
client delivery
Required skills
Azure Virtual Desktop, RDS, VDI, FSLogix, PowerShell, ITSM processes, application packaging, patching, storage solutions
Preferred skills
Citrix experience, Nerdio, Azure Image Gallery
Responsibilities
Provide 2nd & 3rd level technical support for Azure Virtual Desktop (AVD), RDS and VDI services; Manage and troubleshoot AVD environments (e.g. host pools, session hosts, workspaces, application groups); Support patching, security activities, change management and migration from legacy VDI/RDS platforms; Manage FSLogix profiles, storage performance, user sessions and profile recovery; Monitor service health, performance and incidents; perform root cause analysis and drive improvements; Standardise application delivery and identify opportunities for process automation; Maintain technical documentation and share knowledge within the team.