Chief Operating Officer
Core
Own and continuously improve the EMEA Hub operating model, integrating countries, capabilities, technology, delivery, and commercial priorities into one accountable system to execute global strategy.
Role type
C-level executive (Chief Operating Officer)
Builds
An AI-enabled orchestration layer connecting production, commerce, web, technology, and language capabilities across locations to deliver scalable client outcomes.
Domain
Global operations, AI transformation, production, and commerce services
Required skills
Strategic execution, operating model design, AI-enabled transformation, commercial and financial acumen, performance management, workforce transformation, stakeholder management, risk management, change management
Preferred skills
Experience scaling Centres of Excellence, knowledge transfer across global networks, implementing new business and technology
Technologies
AI capabilities, automation tools, technology platforms for commerce and production
Responsibilities
Own the EMEA Hub operating model and strategy-execution system; Lead workforce transformation and role redesign for AI adoption; Establish governance scorecards and KPIs; Partner on financial models and profitability; Drive cross-functional alignment and collective accountability; Scale capabilities across the EMEA and global network.
Seniority
C-level, executive leadership
