Practice Administration Manager
Core
Oversee patient services operations, lead a dedicated team, and ensure exceptional patient experiences in a reproductive medicine clinic.
Role type
Senior Patient Services Manager
Builds
Patient scheduling, registration, and check-in processes
Domain
Healthcare / Reproductive Medicine
Required skills
Team leadership, patient scheduling, conflict resolution, policy development, data analysis, staff training, compliance management, EHR proficiency
Preferred skills
Australian healthcare experience, knowledge of Australian healthcare standards, healthcare compliance knowledge
Technologies
Scheduling software, Electronic Health Records (EHR), Microsoft Office
Responsibilities
Lead, supervise, and mentor a team of patient services representatives; Manage patient scheduling, registration, and check-in processes; Address and resolve patient complaints and concerns; Coordinate with clinical and administrative departments; Develop and implement patient services policies and procedures; Monitor key performance metrics and analyze data; Oversee administrative tasks including documentation and record management; Train and onboard new staff members.
Seniority
Senior, hands-on IC