Sprachtalent für unseren Kundendienst (D/F/I) (a) 80-100%
Core
Handling customer inquiries via email, phone, and live chat for an online pharmacy, including order processing, complaints, and appointment coordination.
Role type
Customer Service Representative (Pharmacy)
Builds
Customer support interactions and order fulfillment for a pharmaceutical company
Domain
Healthcare / Pharmacy
Deliverable
client delivery
Required skills
Customer service, order processing, complaint handling, appointment coordination, MS Office, data entry
Preferred skills
German (fluent), French (fluent), Italian (good)
Responsibilities
Answering customer inquiries via email, phone, and live chat; Processing online shop orders; Handling complaints professionally; Coordinating appointments for cold food orders; Performing general administrative tasks