Workforce Analytics Specialist I
Core
Generate reports, analyze performance metrics, and provide workforce management support to ensure service standards are met and exceeded.
Role type
Customer Administration Specialist (Workforce Analytics)
Builds
Operational reports and performance dashboards for the Customer Support team
Domain
Life Sciences / Customer Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, Report generation, Microsoft Excel, Workforce management systems, Data integrity management, Time management, Multi-tasking, Verbal and written communication, English language proficiency
Preferred skills
Scientific or technical certification, Genesys Cloud experience
Technologies
Microsoft Office suite, Excel, Genesys Cloud
Responsibilities
Generate reports, Analyze performance metrics, Manage product data, Coordinate schedules, Serve as liaison between operations and technical teams, Maintain data integrity
Seniority
Entry-level, no prior experience required
