Senior Technical Account Manager, Financial Services ANZ
Core
Senior Technical Account Manager leading enterprise support customers in building applications and services on the AWS platform, providing expert advice, proactive recommendations, and operational guidance.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
AWS cloud adoption, application services, and operational stability for enterprise customers
Domain
Cloud Computing / Financial Services / ANZ
Required skills
Cloud architecture, Networking, Databases, DevOps, Security, Applications Development, Stakeholder management, Technical consulting, Business strategy alignment, Incident management
Preferred skills
Solutions Architect experience, IT Manager/Engineer background, Generative AI knowledge, AWS Partners ecosystem familiarity
Technologies
AWS Services, Kubernetes, Docker, NoSQL, Hadoop, Spark, CDN, Service Oriented Architecture
Responsibilities
Act as single point of contact for Enterprise Accounts, Build relationships with senior external stakeholders, Understand customer outcomes and business goals, Make AWS service improvement recommendations, Evaluate and present operational performance reviews, Provide detailed reviews of service disruptions and prelaunch planning, Champion customer requirements within AWS, Participate in onsite or virtual customer meetings, Work directly with AWS engineers to resolve issues, Plan and execute business-critical events like migrations and modernizations
Seniority
Senior, hands-on IC