Account Manager, Client Communications
Core
Manage the delivery and ongoing enhancement of outbound communications for a key superannuation client, partnering with fund stakeholders to understand requirements and resolve issues.
Role type
Senior Account Manager, Client Communications
Builds
Compliant, effective communications for superannuation funds
Domain
Superannuation / Financial Services
Required skills
Superannuation industry experience, accumulation and pension product knowledge, superannuation administration and legislative requirements, client communications, business analysis, vendor management, process improvement, analytical problem-solving
Preferred skills
Stakeholder management, negotiation, influencing
Technologies
None stated
Responsibilities
Manage client correspondence and communications across BAU and change initiatives, Partner with fund stakeholders to understand requirements and manage priorities, Ensure communications meet legislative and client brand requirements, Manage external vendors and service providers against SLAs, Identify opportunities to streamline and standardise communications processes, Provide subject matter expertise on superannuation correspondence
Seniority
Senior, hands-on IC