Client Experience Consultant
Core
Support clients across phone, email, and live chat with financial services, including KiwiSaver withdrawals and investment options, while managing follow-ups and administration.
Role type
Client Experience Consultant (Financial Services)
Builds
Seamless client experience across digital and self-service options
Domain
Financial Services / Wealth Management
Deliverable
client delivery
Required skills
Client service experience, Clear communication, Relationship skills, Commercial awareness, Attention to detail, Adaptability
Preferred skills
Continuous improvement