Applied AI Engineer - Operations
Core
Build AI-powered tools and automations to connect business systems, handle tasks like document processing and ticket triage, and turn repetitive workflows into reliable solutions for Support, Finance, Sales Ops, HR, IT, and Legal.
Role type
Senior Applied AI Engineer (Operations)
Builds
AI tools and automations connecting business systems (e.g., NetSuite, Salesforce, ServiceNow) for document processing, ticket triage, and workflow optimization.
Domain
Cybersecurity / Business Operations / AI Engineering
Deliverable
production ML models
Required skills
Python or JavaScript, REST APIs, webhooks, JSON, OAuth, prompt design, retrieval-augmented generation, agent/tool-use patterns, cloud services (AWS preferred), major business systems (NetSuite, Salesforce, ServiceNow), AI security and data governance.
Preferred skills
Microsoft 365 / Teams integrations, process mining, BI tools, SQL, SOC 2/ISO 27001 compliance, AWS/Azure/security certifications, IT management/RMM concepts, coding agents (Claude Code/Codex), production backend services, systematic AI evaluation, model training/fine-tuning, runtime isolation.
Technologies
Python, JavaScript, AWS, NetSuite, Salesforce, ServiceNow, Microsoft Graph, REST APIs, JSON, OAuth, LLMs, RAG, SQL.
Responsibilities
Investigate workflows to find bottlenecks and propose process changes; build and deliver AI tools/automations; prioritize opportunities by time saved/error reduction; run and support built solutions (testing, integrations, failure management); protect data via access controls and redaction; evaluate AI tools/vendors; document workflows and train teams.
Seniority
Senior, hands-on IC
