Service Now
Based in India
Core
ServiceNow Functional Consultant responsible for documenting onboarding/offboarding processes, creating a 1-3 year enhancement roadmap, and providing Tier 3 troubleshooting support for case management.
Role type
ServiceNow Functional Consultant
Builds
ServiceNow Onboarding/Offboarding Journeys and enhancements
Domain
IT Solutions / HRIS / People Technology
Required skills
ServiceNow platform expertise, process documentation, roadmap planning, Tier 3 troubleshooting, stakeholder engagement, team upskilling
Responsibilities
Document current state processes for onboarding/offboarding, create a 1-3 year roadmap for enhancements, provide oversight and advisory for Tier 3 troubleshooting, upskill support team members, review and enhance process documentation, identify areas for platform improvement
