General Manager - RCM
Core
Manage the full lifecycle of Revenue Cycle Management (RCM) for healthcare clients, ensuring adherence to service levels, revenue/cost goals, and high process health scores.
Role type
Senior Manager, RCM Operations
Builds
RCM processes and systems for healthcare organizations
Domain
US Healthcare, Revenue Cycle Management
Required skills
P&L reporting, financial analysis, process optimization, team management, stakeholder relationship building, recruitment, training facilitation
Preferred skills
MBA, US Healthcare domain knowledge
Technologies
MIS reporting tools, RCM systems
Responsibilities
Manage and report adherence to service levels; ensure customer satisfaction via CSAT & ESAT scores; deploy best-in-class processes/systems; achieve team productivity targets; maintain process health score >95%; ensure seat utilization >1.8; manage employee retention and engagement; contribute to recruitment; facilitate domain and leadership sessions.
Seniority
Senior Manager, hands-on leadership
