Senior Digital Workplace Specialist - AI & Automation
Core
Senior IT engineer driving AI automation and service delivery for a corporate IT team, focusing on workplace management and incident resolution.
Role type
Senior IC IT operations engineer (AI & Automation)
Builds
Automated workflows, AI agents, and IT knowledge bases for internal use
Domain
Corporate IT / Workplace Management
Required skills
ITIL L1/L2 incident management, Microsoft 365 administration, Entra ID/Active Directory, Intune, Windows/macOS endpoint management, low-code automation (Power Automate), AI tool usage (Claude, LibreChat), knowledge base management, root cause analysis, technical documentation
Preferred skills
PowerShell scripting, networking basics (VLAN, Wi-Fi, VPN), MCP/RAG concepts, ITIL 4 Foundation, Microsoft certifications
Technologies
Microsoft 365, Entra ID, Active Directory, Intune, Defender, Windows, macOS, Power Automate, Claude, LibreChat, Confluence, GLPI, Jira Service Management
Responsibilities
Handle end-to-end IT incidents and service requests, manage on-site office operations (onboarding, hardware, network), administer workplace stack, automate repetitive procedures using AI and low-code tools, build and maintain IT knowledge bases, coach team on AI adoption, communicate improvements to users
Seniority
Senior, hands-on IC