Lead Account Manager - Warehouse Automation - BENELUX
Core
Strategic account management for warehouse automation robots, ensuring service performance, operational excellence, and customer growth for retail and e-Commerce clients.
Role type
Senior Service Account Manager (Warehouse Automation)
Builds
Robotic fulfillment solutions for retail and e-Commerce brands
Domain
Logistics, Warehouse Automation, Intralogistics
Deliverable
client delivery
Required skills
Account management, Customer success, Operations management, Stakeholder management, Cross-functional coordination, Commercial awareness, Contract performance monitoring, Continuous improvement
Preferred skills
Warehouse automation, Supply chain, Logistics, Manufacturing, Industrial services
Technologies
Robotic fulfillment systems, Warehouse automation hardware
Responsibilities
Own strategic customer relationships and serve as primary point of contact for service performance and escalations; Lead regular business reviews and governance meetings to ensure transparency on KPIs and system performance; Partner with Area Managers, Maintenance, Product, and Support to resolve concerns and drive operational excellence; Act as the voice of the customer to translate feedback into actionable initiatives; Identify risks and opportunities to maintain satisfaction and contract performance; Support customer growth through upselling and value-added solutions; Oversee site transitions from Deployment to Maintenance; Monitor contractual performance and service levels; Drive continuous improvement in system reliability and customer experience; Build trusted relationships with key stakeholders from operational teams to senior leadership.
