ServiceNow Developer - ITSM
Core
Develop, configure, and implement ServiceNow IT Service Management (ITSM) solutions to automate IT operations and service delivery.
Role type
ServiceNow Developer (ITSM)
Builds
ITSM applications, workflows, integrations, and service catalogs
Domain
IT Service Management / Enterprise Software
Required skills
ServiceNow ITSM modules, JavaScript, ServiceNow scripting, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Flow Designer, REST/SOAP APIs, IntegrationHub, update sets, application deployment
Preferred skills
Additional ServiceNow certifications (CAD, CIS-ITSM), Bachelor's degree in CS/IT
Technologies
ServiceNow, Flow Designer, REST, SOAP, IntegrationHub
Responsibilities
Develop and customize ServiceNow ITSM applications; Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs; Develop and maintain workflows using Flow Designer and Workflow Editor; Configure Service Catalog items and request workflows; Develop and maintain integrations using REST/SOAP APIs and IntegrationHub; Troubleshoot technical issues and implement fixes; Support testing, deployment, upgrades, and ongoing maintenance
Seniority
Mid-level, hands-on IC
