Engineer, Data and Customer Intelligence
Core
Design, build, and maintain data pipelines and analytical models to integrate customer behavior, application performance, and operational telemetry for a telco, providing actionable insights into service quality and customer journeys.
Role type
Data Engineer / Data Analyst (Customer Intelligence)
Builds
Data pipelines, dashboards, analytical models, and customer intelligence views.
Domain
Telecommunications, Data Engineering, Customer Analytics, AI/ML
Deliverable
dashboards & analysis
Required skills
SQL, Python, Data Pipeline Development, Statistical Analysis, Machine Learning, Cloud Data Services (AWS), Data Visualization (Power BI/Tableau), Data Governance
Preferred skills
OTT/QoE Analytics, Application Observability, Digital Experience Monitoring
Responsibilities
Design and maintain reliable data pipelines integrating multiple digital TV and OTT data sources; Develop dashboards and analytical models for customer intelligence; Apply AI/ML techniques to identify patterns and anomalies; Correlate technical service performance with customer experience; Partner with Product and Engineering teams to translate insights into improvements; Automate data preparation and reporting workflows; Support investigation of service incidents through data analysis.
Seniority
Mid-Senior, hands-on IC
