Customer Service Representative (Contractor)
Core
Providing customer order fulfillment support by receiving, analyzing, and verifying the accuracy of customer order information and processing to ensure customer requirements are met.
Role type
Customer Service Representative (Order Fulfillment)
Builds
Customer order fulfillment and order-to-cash processes
Domain
Advanced electronics and high-tech industries
Required skills
Order entry, order status monitoring, first call resolution, account receivable collection, cross-functional collaboration, SAP Order-To-Cash module expertise, attention to detail
Preferred skills
Customer service or order fulfillment experience, supply chain experience
Technologies
SAP, SFDC, Microsoft Office Suite
Responsibilities
Receive and verify accuracy of domestic/export purchase orders via email; handle inquiries and order processes from start to finish including delivery instructions; monitor open order status and alert on delays; initiate actions for order changes and escalate issues; establish business relationships with customers; interact with Sales, Supply Chain, logistics, Finance, and external warehouses; provide sales volume data; act as primary contact for SAP Order-To-Cash module
Seniority
Individual Contributor