Customer Service Representative (Contractor)
Core
Provide customer order fulfillment support by receiving, analyzing, and verifying the accuracy of customer order information and processing to ensure customer requirements are met.
Role type
Customer Service Representative (Contractor)
Builds
Customer order fulfillment and order entry processes
Domain
Advanced electronics and high-tech industries
Required skills
Order entry, order status monitoring, first call resolution, account receivable collection, SAP Order-To-Cash module operation, cross-functional collaboration, attention to detail
Preferred skills
Customer service or order fulfillment experience, supply chain experience
Technologies
SAP, SFDC, Microsoft Office Suite
Responsibilities
Receive and process domestic/export purchase orders via email; handle inquiries and order delivery instructions; monitor open order status and alert on delays; initiate actions for order changes and escalate issues; establish business relationships with customers; interact with Sales, Supply Chain, logistics, Finance, and external warehouses; provide sales volume data to business.
Seniority
Individual Contributor