FBA Catalog Specialist 1, IN FBA
Core
Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, analyze data sets to identify seller experience problems, and create/implement SOPs to solve critical issues.
Role type
Senior IC data analysis and process improvement specialist
Builds
Operational excellence, system support, and process designs for the FBA program
Domain
E-commerce logistics and seller experience
Deliverable
dashboards & analysis
Required skills
Data analysis, root cause analysis, SOP creation, business communication, catalog knowledge, troubleshooting, data accuracy
Responsibilities
Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues; Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues; Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems; Report metrics related to the program and draw insights on key patterns/problems
