Service Desk Expert (all genders)
On-site
Core
Coordinate service orders and maintenance activities to ensure reliable availability of production plants.
Role type
Service Desk Expert (Production Support)
Builds
Production plant availability and operational continuity
Domain
Industrial manufacturing / Technical services
Required skills
Technical training (electronics/mechatronics), order coordination, prioritization, documentation, stakeholder management
Preferred skills
Experience in maintenance or technical service, structured work style, clear communication
Technologies
ITSM tools, scheduling systems
Responsibilities
Receive and prioritize service orders, coordinate internal and external maintenance measures, manage external repair orders, document activities, collaborate with internal departments and external service providers
Seniority
Mid-level, hands-on coordinator