Cust Exp Professional
Core
Manage end-to-end customer experience for Production Return Orders (PRO), coordinating repair lifecycle from initiation to shipment.
Role type
Customer Experience Specialist (Service Operations)
Builds
Seamless repair workflows and customer satisfaction for aerospace components
Domain
Aerospace / Supply Chain / Service Operations
Deliverable
client delivery
Required skills
Customer Relationship Management, Production Return Order (PRO) Management, Cross-Functional Coordination, Order Tracking & Logistics, Escalation Management, Reporting & Continuous Improvement
Preferred skills
SAP proficiency, Lean methodology knowledge
Technologies
SAP, CRM, Microsoft Excel, Power BI
Responsibilities
Act as single point of contact for PRO inquiries and status updates; Create and manage PROs in SAP; Coordinate with repair, logistics, and finance teams; Monitor inbound/outbound shipments; Manage customer escalations regarding turnaround times and pricing; Analyze backlog and customer satisfaction metrics.
Seniority
Individual Contributor, Mid-level