Senior Customer Success Engineer

SingaporeFull-time2026-10-23

Core

Empower clients to prevent cyberattacks and strengthen security processes by deploying and customizing the XDR/XSIAM platform throughout the customer lifecycle.

Role type

Senior Customer Success Engineer (Technical)

Builds

Customer deployment and adoption of Palo Alto Networks XDR/XSIAM platform

Domain

Cybersecurity, Security Operations, Cloud Security

Required skills

Python scripting, Security design and architecture, EDR/SIEM/SOAR/NGFW technologies, Cloud platforms (AWS/Azure/GCP), Customer-facing technical support, Security incident response

Preferred skills

JavaScript, PowerShell, Attack surface management, Content development and workload automation

Technologies

Python, JavaScript, PowerShell, EDR, SIEM, SOAR, NGFW, AWS, Azure, GCP

Responsibilities

Provide guidance for effective customer deployment and customization of XDR/XSIAM platform, Act as product SME for technical requirements and troubleshooting, Collaborate with product and engineering teams, Translate technical knowledge into customer guides and articles

Seniority

Senior, hands-on IC

About Palo Alto Networks

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.