Customer Service Manager- Lower Parel | Mumbai
Core
Coordinate with store personnel, front-end teams, production, and logistics to resolve customer inquiries and improve service processes.
Role type
Customer Service Manager
Builds
Customer experience operations and resolution workflows
Domain
Apparel / Fashion retail
Deliverable
client delivery
Required skills
Customer service operations, Cross-functional coordination, Issue resolution, Process improvement, MS Office proficiency, Email and phone support, Garment alteration knowledge
Preferred skills
Backend customer service operations, Men's fashion and styling interest, Tailoring and pattern design knowledge, Contact centre experience