Business Analyst (Loyalty & Rewards), AVP
Core
Lead the Loyalty & Rewards domain across multiple markets to design and implement a holistic, customer-centric loyalty ecosystem that enhances customer value, engagement, and retention.
Role type
Senior IC Business Analyst (Loyalty & Rewards)
Builds
Enterprise Loyalty & Rewards platforms and customer engagement solutions
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Loyalty program design, requirements gathering, process improvement, stakeholder management, solution design, Agile/Scrum, API integration, project delivery
Preferred skills
Banking loyalty platform experience, digital channel integration, microservices/cloud architecture understanding
Technologies
APIs, microservices, cloud technologies, event-driven architectures
Responsibilities
Serve as SME for Loyalty & Rewards domain, engage stakeholders to identify business needs, analyze and improve business processes, lead requirements gathering workshops, partner with tech and ops teams to deliver solutions, act as liaison between business and technology, drive solution design and impact assessments, stay abreast of industry trends, champion process automation, support project delivery and UAT
Seniority
Senior, hands-on IC